We measure hourly visitor curves, wait time, and counter coverage — and show service gaps across branches on one screen.
In branch networks, experience is shaped less by the transaction itself than by the wait before it. Customers join a queue, the transaction runs long, and open counters do not match the hour’s density. Headquarters often cannot see which branches are truly busy and which carry surplus staff. Loyaltfy uses existing cameras to measure hourly curves, wait time, walkaways, and counter coverage anonymously — and makes branches comparable on one scale.
Müşterinin sırada ne kadar beklediğini kimse dakika olarak bilmiyor.
Açık gişe ve danışman sayısı, o saatteki gerçek yoğunlukla uyuşmuyor.
Sıraya girip işlem yapmadan çıkan müşteri hiçbir rapora yansımıyor.
Hangi şubenin gerçekten yoğun, hangisinin personel fazlası taşıdığı merkezden görünmüyor.
Measure time from joining the queue to reaching service — including the worst cases, not only the average.
See how many people arrive by hour; align shifts and lunch breaks to that curve.
Measure how many counters are open as density rises; see the gap between demand and capacity.
Put every branch on the same indicators; find where service standards diverge.
If your answer is not here, ask us — we reply the same day.
Send your questionWe’ll review your camera setup and propose modules and a rollout plan for this industry.